Protecting the health and safety of our customers, employees, friends and families is our top priority. We understand the evolving spread of the Coronavirus (COVID-19) in the United States has caused great concern for the well-being of our patrons
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
Be prepared for delays.
CUSTOMER SERVICE: We are providing email customer service support only at this time only as our customer service team is working remotely from home and do not have access to our phone systems. We will try our best to get back to you within 24-48 hours but the response time may be longer. Please email us with any questions at firstname.lastname@example.org
Our fulfillment times to ship out orders will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors, factory and shipping carriers.
ORDER PROCESSING: Outbound shipments could experience delays of 2-3 days due to high volume. The packages on the outbound do not need to be inspected upon shipment as they are in a pre-packaged,sealed bag but since we are operating with limited staff, your outbound shipment could experience delays. If you have a special request, please email us at email@example.com
RETURNS PROCESSING: Returns processing will also experience delays as we just re-opened mid-June and we have a backlog of returns processing in the queue. Additionally, all merchandise has to be inspected upon receipt and we are operating at 30% staff at this time. Please expect returns processing to take 14-21 days.
We appreciate your patience.
If you have any questions, please reach out to us at firstname.lastname@example.org